Soft Skills

    Group Dynamics Course

    Group performance has a substantial impact on goal accomplishments and employee satisfaction. This course reviews the role of groups within an organization and the various factors that influence th... (Read more)

    $12.00
    Generations in the Workplace Course

    This course examines the differences between Baby Boomers, Gen Xers and the new Millenials (Gen Y(Why?) in the workplace. The generational influences of each group are examined as well as the cultu... (Read more)

    $12.00
    Emotional Intelligence Course

    Understanding emotional intelligence is important to both management and staff. This course reviews the concept of emotional intelligence and its importance in the workplace. (Read more)

    $12.00
    Email Etiquette Course

    Email has become the dominant communication tool in business today. Email etiquette reviews tone and approaches for composing professional email messages. (Read more)

    $12.00
    Effective Meetings Course

    Effective meetings are indispensable vehicles for action and performance on different organizational levels. This course reviews various types of meetings and analyzes the conditions that must be f... (Read more)

    $12.00
    Effective Complaint Handling Course

    Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional... (Read more)

    $12.00